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Facepalm: A latest Home windows 11 safety replace has left some customers dealing with sudden hassle: their computer systems refuse in addition. The replace in query, KB5058405, was robotically rolled out to gadgets operating Home windows 11 variations 23H2 and 22H2. As an alternative of merely enhancing safety, it has triggered a crucial error for a subset of customers.
The issue arises after set up, when affected PCs halt throughout startup and show a restoration error with the code 0xc0000098. This message usually signifies {that a} required file – typically ACPI.sys, a vital system driver answerable for managing {hardware} sources and energy states – is lacking or corrupted. Some customers have reported seeing the identical error code referencing different system information, suggesting the difficulty will not be restricted to ACPI.sys alone.
Microsoft has acknowledged the issue, stating that it primarily impacts gadgets operating in digital environments. Essentially the most susceptible techniques embody digital machines hosted on Azure Digital Machines, Azure Digital Desktop, and on-premises options utilizing Citrix or Hyper-V.
In response to Microsoft, customers with Home windows 11 House or Professional editions are unlikely to come across the difficulty, as digital machines aren’t usually utilized in shopper setups.
Whereas Microsoft describes the variety of affected gadgets as “small,” the precise scale stays unclear. IT professionals and directors have reported the error in on-line boards, sharing their experiences and searching for recommendation.
To this point, Microsoft has not launched a repair or official workaround. The corporate says it’s actively investigating the trigger and dealing towards an answer. Within the meantime, some IT professionals have instructed momentary measures, corresponding to rolling again the replace or utilizing restoration instruments to restore boot information, however these steps carry dangers and will not resolve the difficulty in each case.
This incident follows a pattern seen with previous Home windows updates, the place pressing safety fixes have often led to unexpected technical issues. The problem of balancing a speedy response to safety threats with the necessity for dependable updates stays a troublesome one for Microsoft and its customers.
For now, organizations and customers managing digital environments are suggested to intently monitor Microsoft’s assist channels for updates. Those that haven’t but put in the replace could want to defer it briefly and be sure that important information is backed up as a precaution. Microsoft encourages customers experiencing the difficulty to report it via official assist channels to help within the investigation.
