This Is Thought of The Most Disappointing Laptop Model In Phrases Of Buyer Satisfaction

When buying a brand new laptop, most of us deal with sure key parts to information our purchasing choices. How a lot the pc will value, how a lot reminiscence it has, and its dimension may be frequent issues relying in your PC wants. Nonetheless, we do not all the time take into account which pc model is ranked extra favorably over others as a key choice level. Maybe we should always as a result of, in accordance with 2025 knowledge from the American Customer Satisfaction Index, essentially the most disappointing laptop model is Acer.

Acer has been round for about half a decade. It sells computer systems and laptop equipment together with laptops, gaming screens and keyboards, desktop computer systems, tablets, headsets and audio elements, and extra. As of the time of this writing, Acer’s web site is that includes an Aspire 14 AI Laptop computer for $1,049 and an Acer Iconia Tab M10 Pill for $180. These costs aren’t so unhealthy.

There’s a lot to consider when buying a computer, however subsequent time you might be available in the market and see an Acer model, look past simply the worth tag and options. Sadly, Acer has a repute for {hardware} not lasting and poor buyer assist for repairs. Nonetheless, Acer’s lower cost level could make up for these points.

On the American Buyer Satisfaction Index, Acer is rated on the backside of a listing of 11. Manufacturers like HP, Apple, and Dell high the record for buyer satisfaction. Acer has a 75% rating for buyer satisfaction in comparison with HP’s 83%. On Acer’s Higher Enterprise Bureau (BBB) web page, it solely has one out of 5 stars as rated by prospects.

On the shopper critiques written on the BBB, a standard criticism is about {hardware} longevity. There are a lot of feedback about varied {hardware} items breaking down and having extraordinarily poor restore experiences with Acer’s crew. Concerning Acer caring for repairs, critiques say that the “display screen burnt out in simply over a yr. I mounted that alone dime as a result of Acer wouldn’t cowl”, that after sending of their laptop computer for restore a buyer acquired “the WRONG lap high again”, and that after a swelling battery wherein Acer wished the laptop computer despatched to it, the corporate has “had it for nearly 2 weeks and refuse to say what they are going to do”.

Discussions about Acer on Reddit additionally carry up low-cost supplies, {hardware} that breaks down, and poor guarantee assist for damaged merchandise. Nonetheless, commenters additionally level out that you simply get what you pay for and say that Acer is taken into account a less expensive to mid-range laptop model. The particular product you purchase can have an effect on efficiency, as even one Acer laptop made our record of the 10 best laptops of 2025.

As Redditors identified, Acer just isn’t an costly laptop model. The saying goes that you simply get what you pay for, and if you buy one thing cheaper it could break down simpler than one thing far more costly. Some issues with computer systems additionally aren’t totally the model’s fault, as there are many common mistakes you can make that can ruin your computer.

While you search for Acer merchandise on Amazon, loads of them have at the least 4 out of 5 stars in buyer evaluation rankings. Maybe this may be defined by folks being extra more likely to go away a faster evaluation on Amazon and solely going to the BBB within the long-term as soon as one thing breaks down. Whereas the 75% rating from the American Buyer Satisfaction Index places it on the backside of the record of manufacturers, that also just isn’t a catastrophically low rating.

From private expertise, each my husband and I’ve Acer laptops. The batteries stopped charging shortly in about six months, so now we each have them plugged in very often to maintain them operating. His fan is also breaking down and must be changed. However they’ve met our primary laptop wants for 5 years. In case you are on the lookout for one thing reasonably priced and easy, Acer could also be a very good guess. Simply be cautious of what may go flawed with the {hardware} in the long term.