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Increasing its deliberate suite of AI brokers, Adobe launched the brand new Product Support Agent, meant to simplify troubleshooting and help case administration within the Adobe Experience Platform for managing buyer experiences.
Introduced June 4 and powered by the now-available Adobe Experience Platform Agent Orchestrator, the Product Assist Agent is meant to lighten operational troubleshooting by offering in-the-moment steering and case administration inside the AI Assistant conversational interface. When a consumer asks for assist with making a help ticket, the brand new Product Assist Agent gathers related contextual information from logs, metadata, consumer session information, and different sources, to pre-fill the help case. The consumer can view and approve the case earlier than submitting it.
As a part of its growth of AI brokers, Adobe has additionally introduced the overall worldwide availability of its Knowledge Insights Agent. Constructed on Adobe Expertise Platform Agent Orchestrator, the Knowledge Insights Agent permits customers to question information instantly utilizing natural-language questions similar to “What channels drove essentially the most conversations final week.” The agent then builds and delivers a visualization within the Evaluation Workspace with Adobe Buyer Journey Evaluation. Adobe has additionally introduced upcoming brokers to help account qualification, information engineering, web site optimization, and workflow optimization.
