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It is a background fear in some individuals’s minds that they order one thing costly on-line and have it delivered just for it to be stolen with no recourse. That’s the unlucky actuality confronted by one Greatest Purchase buyer who ordered a $1,000 merchandise and as a substitute bought a field of rocks delivered to their residence. They turned to Greatest Purchase for help however obtained none.
The client posted about their expertise on Reddit. They purchased an Asus TUF 5080 graphics card with a complete buy value of $1,200. It arrived three days later simply within the product field, with out another protecting delivery packing containers round it. The client famous that it was apparent the labels had been messed with previous to arriving at their residence. After they opened the field, all they discovered inside was a bunch of rocks with no graphics card in any respect.
The client reached out to Greatest Purchase for help and was assured a alternative can be despatched. Nevertheless, just a few days later, they obtained an electronic mail that Greatest Purchase would, in reality, not substitute or refund the merchandise. It is a unhappy story, and sadly, it’s a widespread one. It is good to pay attention to how and why this stuff occur, so you possibly can defend your individual packages sooner or later.
Stolen packages are extra widespread than you would possibly suppose
Sadly, delivered merchandise getting stolen has change into pretty widespread. In response to knowledge from Security.org, in 2025, 25% of Individuals had a bundle stolen a minimum of as soon as. When you dwell in an residence or a condominium, you usually tend to be a sufferer of what’s often known as porch pirates, that means individuals who steal packages straight out of your porch. There are even thieves who track iPhone deliveries so they can steal them proper when they’re dropped off.
Nevertheless, as within the case of this buyer, the piracy can occur earlier than the bundle arrives. Anybody who handles the bundle in the course of the manufacturing and delivery course of can steal the merchandise. There was an occasion of an Amazon success middle worker in Florida who stole objects that had been to be packaged and as a substitute shipped out empty packing containers to clients. Anybody who has their palms in your merchandise from packaging to delivery and even retailer workers who take it on and off the cabinets have the potential to steal what you ordered and ship the field out anyway.
As is the case with this buyer, the corporate’s customer support division does not all the time assist because it’s troublesome to show you were not the one who stole the merchandise. On the Higher Enterprise Bureau (BBB), Greatest Purchase has solely a one-star ranking throughout almost 2,000 critiques. It exhibits a repute of annoyed clients that really feel they didn’t get what they paid for.
Methods to defend your self from stolen packages
For porch pirates, having some kind of residence safety system or one thing like a smart delivery box will help deter thieves. If the theft occurs earlier than the bundle arrives, the state of affairs turns into extra complicated. In case you are receiving one thing precious or costly, it is best to take motion to guard your self in case you could file a customer support declare. Document your self taking the bundle out of your mailbox or porch and the phases of opening it to indicate that you just didn’t steal the merchandise out of it.
Solutions on the shopper’s Reddit put up suggested doing a chargeback with the financial institution or bank card firm that they bought the merchandise by. You are able to do this in an try to get your a refund for an merchandise you by no means obtained, although it may not all the time work in your favor relying on the investigation accomplished. Nonetheless, it might be higher to get that $1,200 again and purchase that or another good-value GPU once more somewhat than simply be out the cash.
Does the burden fall on the shopper who ordered the product, although? If an organization is delivery objects which are precious and thus extra prone to be a goal, should not the burden fall on them to correctly conceal the bundle contents? Firms mailing such objects in nondescript packing containers that do not promote the costly nature of their contents might be a easy resolution to assist deter some thieves.
